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Showing posts from 2016

Apparently Dream Dinner's Doesn't Value My Business...

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They just about admitted it, since I bothered to point out that none of the newer employees have ever taken the time to introduce themselves, and since I admitted to my quirks...

Wendy,


I stand by my staff and I am very proud of the excellent customer service they provide to every guest that walks through our doors.
I can only conclude from your emails that you are not happy at our store and no longer wish to continue as a guest. I will go ahead and cancel your October order.


Respectfully,
Dorothy Kolmer
Manager








dreamdinners.com Dream Dinners Lancaster P. 717-509-4530 F. 717-509-4531 lancasterpa@dreamdinners.com 1577 Manheim Pike Lancaster, PA 17601

From: Wendy Lunko
Sent: Sunday, October 2, 2016 10:23 AM
To: Lancaster Dream Dinners
Subject: Re: cancel my order Dorothy,


Sorry for not replying sooner, but as I explained, my schedule was crazy other than Wednesday. I've been across the state and back twice, and in Maryland, since Thursday morning.


What would be best is hon…

Dream Dinners, Bad Experience for a Long-Time Customer

I’ve been a Dream Dinners customer in Lancaster, PA for a few years, and have even blogged about my experiences. After last night, I may not be a customer much longer. I received a call yesterday afternoon, indicating that I was the only person in the 6:45 session, and asking if I could come in early.
Calls like that are bad business practice. This isn’t the first time I’ve been asked to reschedule or arrive early, because I’m the only person in a session. The last time, I rearranged by schedule to arrive early, but it meant adding a lot of driving to my day. This time, I simply could not arrive early.
Calls asking customers or guests to arrive early or reschedule are bad. Many of us opt for Dream Dinners because we’re very busy. Asking us to rearrange our schedule just adds additional stress, and part of what Dream Dinners offers is a reduction in stress.
When I returned the call, I indicated that I would be there when I could be there. I also said that if it was easier for them, they c…

Remembering Milo

When Mac was in the Marine Corps, I became friends with Barb. We met through an online Marine Corps wives/girlfriends group. She and I became close friends, even though we were several states apart. She helped me weather a lot of challenges, and we stayed in contact, even though we both stopped frequenting the group.

Years ago, to help her son, she adopted a pup named Milo. She didn't know just how much Milo would help her son, and how much Milo would change their lives. Milo helped save her son's life one weekend, and from then on, they were extremely bonded.

What Barb didn't realize was that where they lived had BSL. One day, she opened the door to police officers who told her that based on how he looked, Milo needed to go. If she failed to get rid of him, they would. Instead of surrendering him, Barb moved to another township, where she could keep Milo. To her, Milo was family, and she wouldn't abandon him.

Since March, Milo had been having health problems, and unde…

Trump and Political Events

Mac and I are both registered Republican, and for once, it looks like the Pennsylvania primary will matter. I'm still undecided about who will get my vote, because I'm not really happy with any of the candidates, Democrat or Republican.

Last night, Donald Trump held a rally about half an hour from our house.Mac wanted to attend, so I agreed, figuring I'd keep an open mind, and at least listen to the rhetoric. The rally started at 7. By the time Mac got home and we ate dinner, we didn't arrive near the Farm Show Complex until 6:30. By that time, people were parking along the side roads. Every possible parking lot was being used, and people were being charged $10 to park in these lots. There were hundreds of people making their way to the complex and thousands in line at the complex. I decided I wasn't up for dealing with that many people, so Mac parked in front of the complex, hopped out, and I went off to enjoy a cup of coffee while he waited in line.

The line to …

Updates and Other Things

I've been very busy with school, Eastern Star, the dogs, and cooking dinners for Mac's Blue Lodge. I just realized that I never posted an update after Mauser passed. Losing Mauser was so incredibly difficult. He passed at home, on Saturday, October 3. I still cry over him sometimes.

We swore we'd be a two dog house after Mauser, as Mauser was a last minute addition to save his life. Within two weeks, we'd both decided the house was too quiet, and decided that Mauser would send us a dog that he thought needed us, when he thought we were ready.

At the beginning of November, by chance, I saw a posting for Jackson, a 9-year-old German Shepherd mix, surrendered to Staten Island AC&C due to allergies. Mauser had been named Jackson at the Manhattan AC&C, but didn't answer to it, which is why we named him Mauser. A few begging messages, and this Jackson became ours too.

I picked him up in Matamoras, PA, while Mac was in Idaho, hunting. He didn't want to answer …

PawTree Dog Food Review

It seems that when one is in direct sales, one has a lot of friends in direct sales. A friend is a consultant for PawTree dog products, so I figured I'd try it. The dogs loved the PawTree beef liver treats, so I thought I'd see how they enjoyed the food. After looking at all of the choices, I selected the X-Large read Chicken & Oatmeal Recipe. It says that it is for all breed sizes, so I figured it would be good for my three large-breed kibblers.

When I ordered the X-Large Real Chicken & Oatmeal Recipe, I expected to receive one bag. My order was delayed, and I never received an update to it until I reached out to my consultant. I finally received a tracking number, with a note that they were going to be out of the office for the weekend, and not much of an apology for the delay.

When my package arrived, it wasn't one large bag, it was three smaller bags. It also included a form letter saying, "Our label printer wasn't working, so we couldn't print th…