Showing posts from September, 2016

Dream Dinners, Bad Experience for a Long-Time Customer

I’ve been a Dream Dinners customer in Lancaster, PA for a few years, and have even blogged about my experiences. After last night, I may not be a customer much longer. I received a call yesterday afternoon, indicating that I was the only person in the 6:45 session, and asking if I could come in early.
Calls like that are bad business practice. This isn’t the first time I’ve been asked to reschedule or arrive early, because I’m the only person in a session. The last time, I rearranged by schedule to arrive early, but it meant adding a lot of driving to my day. This time, I simply could not arrive early.
Calls asking customers or guests to arrive early or reschedule are bad. Many of us opt for Dream Dinners because we’re very busy. Asking us to rearrange our schedule just adds additional stress, and part of what Dream Dinners offers is a reduction in stress.
When I returned the call, I indicated that I would be there when I could be there. I also said that if it was easier for them, they c…